Frequently Asked Questions

Find answers to common questions about shopping at MinimalTown. For full details, please also read our Shipping Policy, Refund & Return Policy, Payment Policy, Terms of Service, and Order Cancellation Policy.

Products

What does MinimalTown sell?

MinimalTown is an online store for outdoor furniture for relaxing, entertaining, and enjoying everyday moments at home. Our range includes the Apollo collection and the Evia collection, along with Solerno heated seating, chairs, and tables. You will also find chairs and ottomans and coffee and side tables in our shop.

Where can I see prices and product details?

Please visit the Shop page to see the full range currently available, including product details and prices for each item. Product prices are subject to change without notice.

Do you sell products for indoor use?

Our range is presented as outdoor furniture for everyday outdoor living, such as terraces, gardens, patios, and balconies. Please check the details of each product before ordering to make sure it suits your space.

Ordering

How do I place an order?

Browse the Shop page, add the items you want to your cart, and complete checkout with your shipping and billing details. Please check your shipping address carefully before placing your order, as we are not responsible for delays or losses caused by an incorrect address supplied at checkout.

Will I receive confirmation of my order?

Yes. After completing your purchase, you will receive an order confirmation email with your order details. If you do not receive a confirmation email, please contact us with your order details so we can help.

Payment

Which payment methods can I use?

The payment options available for your order are those shown at checkout when you place the order. Please check the options shown before you submit your order, and contact us if checkout does not offer a payment method that works for you.

Is online card payment currently available?

No online payment gateway is currently shown as enabled in our store settings, so please do not assume that an online card payment will be processed until checkout shows an available payment option. We will update our Payment Policy as soon as a payment gateway is enabled for this store. All payments must be made in full at the time of purchase, and we do not offer payment plans or installment billing.

Shipping

Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

How much does shipping cost?

We offer free shipping on all orders. No additional fees are applied at checkout for standard shipping.

How long will my order take to arrive?

Orders are processed within 0 to 2 business days (Monday to Friday). Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day. Orders are not processed or shipped on weekends or public holidays. Transit time is 3 to 5 business days, and total delivery time is 3 to 7 business days (processing + transit). Delivery times may vary based on your location and carrier delays beyond our control, such as weather or high shipping volume.

Returns and Refunds

Can I return an item?

Yes. We accept returns within 30 days of the delivery date. We do not accept returns beyond the 30-day window. To qualify, the item must be unused and in original condition, returned in original packaging including all parts, manuals, and accessories, and proof of purchase must be provided. All returns are handled by mail only; we do not accept in-store returns for online purchases.

Is there a restocking fee?

No, there is no restocking fee. Returns are free of charge for items that meet the return criteria. A prepaid return shipping label is included for eligible returns. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund, and if you accidentally placed a wrong order, the return shipping cost will be your responsibility.

How long do refunds take, and what if my item arrives damaged?

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed, to the original payment method used at checkout. If your order arrives damaged or defective, please take clear photos of the damaged item, contact our customer service team within 7 days of delivery, and send the photos along with your order details to [email protected]. Claims submitted after 7 days, or without visual proof, may not be eligible for a refund, replacement, or credit.

Cancellation

Can I cancel my order?

You may cancel your order within 30 minutes of placing your order by sending us an email at [email protected]. Please include your order number and the reason for cancellation.

What if my order has already shipped, or I entered the wrong address?

Once an order has shipped, it cannot be canceled, but eligible items may be returned under our Refund & Return Policy. Incorrect shipping addresses are handled on a case-by-case basis: if your order has been processed, we cannot cancel it, but we may be able to modify the shipping address where possible. Please contact us as soon as possible.

Order Tracking

How do I track my order?

Use the Order Tracking page: enter your Order ID and the billing email you used at checkout, then press “Track.” Your Order ID can be found in your order confirmation email. Once your order has shipped, you will also receive a shipping confirmation email containing a tracking number.

What should I do if I have not received a tracking email?

If you have not received a tracking email within 2 business days of placing your order, please contact us with your order details. If your package is significantly delayed, or is marked as delivered but you have not received it, please contact us as soon as possible so we can help you check its status.

Contact Us

If you have any other questions, please contact us: